1 reviews | Active since Dec 2014

15 Sept 2016, 13:53

Terribly slow internet connection speed

<p>I use a 200GB Cell C prepaid data card. My 50GB peak data works fine, but my 150GB night data works terribly. The minute the clock turns to 24:00, my data stops working. This is due to a high traffic congestion on the Cell C network. I've exhausted myself calling Cell C countless times, had several technicans come and asses the problem, and the end result is that there are not enough sites (Cell C cell phone towers) in my area, even though my nearest Cell C site is 500m away from my house. I've been advised to Roam on Vodacom as I do have this possibility in my area, but it does not want to work. If I roam my handset on Vodacom—calls, USSD codes work, but my data will not work, even though data roaming is activated. The same proplem also persists if I roam with my ****le in my PC. I am fed up with this problem. Every night I try to download something it does not want to work, or is extremely slow that I cannot do anything with it. This problem is happening for the past couple of months, and I have a lot of data that is about to expire (17 Nov. 2016) due to the inablity to use it. If Cell C does not fix the Vodacom roaming issue in my area, I want a FULL REFUND for my data as I cannot use it. </p>

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Replies (2)
Cell C
Cell C's reply15 Sept 2016, 14:31
Official

Thank you for notifying us of the above.

We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply16 Sept 2016, 08:51
Official

Derrick has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,