TERRIBLE (ZERO) CUSTOMER SERVICE

For one – no-one in the store was aware of any “online deals only”. There is no way a customer can “upgrade” to such a deal – a new line should be bought apparently (we found this out after phoning 084 145 I (after holding the line for approximately 15 minutes). When asking whether I could take out the contract and still keep my old number I was told that I could do that for an additional R500 – madness!

The manager in-store saw my frustration, saw I was sitting there for 2 hours and didn’t once ask if he could try and assist – only after I asked to please speak to the manager he came over to see what he could do. Not being very helpful at all if I may add – shocking people s****s to say the least.

Eventually after giving up with the “online-deal” I decided to search for an alternative contract, decided on one and sat there for someone to assist me further. The manager asked one of the sales assistants to help me finish the process. 3 assistants were standing at the counter pretending to not see me, one being busy with another customer, the others apparently being too busy to assist. So after sitting waiting around for another 15minutes I stood up and asked them to cancel everything they were busy with, because I had a sick child to attend to and have better things to do with my time.

I will be moving my contract to another service provider thanks to this terrible and frustrating experience. Shocking and unacceptable!!