TERRIBLE TERRIBLE TERRIBLE SERVICE!!!!

I have 2 contracts with Cell C, bith due for an upgrade. I phoned the 084145 on the 23rd of 24th of August to upgrade both. I immediately changed my mind on one of the upgrades and phoned back to retract the upgrade, which they said would take 2 days.

I phoned every second day to find out if the ONE upgrade is cancelled, because I would like to upgrade it to another device, and each time it was not.

Today I phoned in again, only to find out that BOTH the upgrades are now cancelled, and the one who was not supposed to be cancelled, that device is now out of stock.

So not only have I wasted a lot of time on the phone, but now I wont be able to get my new phone.

No notifications was received from them on the progress, no warning, nothing....

I am extremely upset, this is not how you should treat your customers.