TERRIBLE TERRIBLE SERVICE FROM CELL C

<p>I lost my phone in December and when I contacted Cell C insurance i was tols that i neede to fill in a claim form and send it to them, i was told that they could not send me the forms and that i needed to go to a Cell C store to get one. I manage to get to Cell C store in Malvern Centre on the 21st of January and completed all the required forms, which was submitted by the store to Cell C insurance. A week later when i contacted Cell C Finrite i was told that the forms were not submitted, when I contacted the store I was tod that they had a network failure and their internet was down thats why the forms were not submitted. i submitted the forms myself on the 31st of January and iv been trying ever since to get hold of Cell C insurance but cant seem to get through. THEY MAKE ME HOLD ON FOR 7 MINUTES AND THEN ANSWER, THEY THEN PUT ME ON HOLD AGAIN AND AFTER ANOTHER 5MINUTES THEY CUT THE CALL. THIS HAS HAPPENED FOR ATLEAST 3 TIMES AND WHEN I COMPLAINED TO THE PERSON ANSWERING TELLING THEM NOT TO PUT ME ON HOLD, THEY START SAYING 'HELLO'HELLO'' LIKE THEY CANT HEAR ME AND THEN THEY CUT THE CALL. NO ONE HAS HAD THE DECENCY TO CALL ME BACK AFTER THE CALL WAS CUT. THIS IS RIDICULOUS SERVICE.</p>