SM
Siba M
1 reviews | Active since Sept 2022
06 May 2025, 10:16
Terrible terrible service
They keep charging me even when I put in a month's notice, they did this with my previous contract, the cancellation department only aggrevate the matter, it's simple, stop the contract once it is finished and the client has put in a notice. DO NOT USE OR TRUST CELL C!
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Replies (2)0
Replies (2)
Cell C's replyOfficial
06 May 2025, 10:36Dear Siba,
Thank you for getting in touch.
We are sorry to hear about your experience regarding the cancellation process and ongoing charges. We understand how frustrating this must be.
We are sorry to hear about your experience regarding the cancellation process and ongoing charges. We understand how frustrating this must be.
We’ve escalated your case (***) to our team to urgently review your cancellation request and account billing.
A consultant will be in touch to clarify the status and ensure the matter is fully resolved.
A consultant will be in touch to clarify the status and ensure the matter is fully resolved.
Kind regards,
Cell C | MN
Cell C | MN
Cell C's reply06 May 2025, 10:36
Official
Dear Siba,
Thank you for getting in touch.
We are sorry to hear about your experience regarding the cancellation process and ongoing charges. We understand how frustrating this must be.
We are sorry to hear about your experience regarding the cancellation process and ongoing charges. We understand how frustrating this must be.
We’ve escalated your case (***) to our team to urgently review your cancellation request and account billing.
A consultant will be in touch to clarify the status and ensure the matter is fully resolved.
A consultant will be in touch to clarify the status and ensure the matter is fully resolved.
Kind regards,
Cell C | MN
Cell C | MN
SM
Siba M's updateReviewer Update
07 May 2025, 16:32I have been reached out to by a lovely young lady, forgive me I do not recall her name who has a ssisted me in scheduling my contract termination. As much as I am thankful I am unhappy that we as the customers (and loyal ones at that) have had to suffer so much and it took for us to go to social media in order for action to be taken and I am unhappy that i have to pay for one more month even though my contract ended long before but at least it is at an end. Now it's for time to tell if the rest will go well.
SM
Siba M's update07 May 2025, 16:32
Reviewer Update
I have been reached out to by a lovely young lady, forgive me I do not recall her name who has a ssisted me in scheduling my contract termination. As much as I am thankful I am unhappy that we as the customers (and loyal ones at that) have had to suffer so much and it took for us to go to social media in order for action to be taken and I am unhappy that i have to pay for one more month even though my contract ended long before but at least it is at an end. Now it's for time to tell if the rest will go well.