Terrible terrible service

Waited for almost 2 hours to make an adjustment to my contract, Tshepo was the consultant, after that Adan the manager came to me and said he will personally make sure everything is taken care off. I asked for his personal contact number so that I can follow up, this number does not exist! After they both assured me everything will be adjusted the way I requested, the consultant phoned me at 2 the following day (after my lunch time) and said oh no it can't be done over the phone I need to come in again. Surely this knowledge should be standard for Cell C employees whether this type of functions can be performed or not, what it comes down to is, I will not be able to modify my contract in time (before the end of the month) and will have to pay almost R700 extra because of this horrible service.<br> <br> PLEASE PLEASE PLEASE, don't make the move to Cell C