SF
Sadie F

1 reviews | Active since Jun 2016

11 Oct 2016, 13:17

Terrible Services No Networ****!!!!

<p>I've been having trouble since Sunday, my sim card says "emergency calls only"!! I've been calling Cell c every time I get through a consultant drops the line on me or his system is busy and transfers me but then I get cut off.. I eventually get through and get told that I need to get a new sim card at my expense because I damaged the sim card and this is a contract sim card! Do not ever port to Cell C they promise you the world but after sales service is ****en terrible. I would never advise anyone to join them </p>

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Replies (4)
Cell C
Cell C's reply11 Oct 2016, 14:27
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply12 Oct 2016, 09:09
Official

Palesa could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply13 Oct 2016, 10:30
Official

Palesa confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply21 Oct 2016, 08:49
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,