1 reviews | Active since Apr 2015
TERRIBLE SERVICE YET AGAIN!!
Cell C, living up to your reputation as the WORST network provider. I receive an sms this morning at around 08:00 confirming receipt of my payment to Cell C. At around 09:30 another sms comes through advising that payment had not been received and my line would be suspended???? Within 2 minutes of receiving the sms my phone gets cut off. I finally get hold of someone from Cell C around 10:15 just to be told it was their mistake and my phone would be switched on. So for 45 minutes I went without a phone which ultimately costs me money. No explanation as to what had happened all they could do was apologize (which is not good enough). When I wanted to complain further I was told there is no point!!!! Cell C your customer care is beyond terrible
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn the above and certainly not the standard of service we want for our customers.
This will be addressed with the team manager to have this kind of behaviour rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn the above and certainly not the standard of service we want for our customers.
This will be addressed with the team manager to have this kind of behaviour rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN