Terrible service - TCF not adhered to and sales are made priority over customers

I would like to express how unhappy I am with your service after a terrible experience I have had and I would like this to be rectified immediately.

I have a contract with Cell C for a Samsung A32. I have had no issues with the contract and no need to contact cell c since I've had the contract but on Friday my phone got ****** at the Glen mall and went to Cell C to have my phone blacklisted. I was assured this was done by the person assisting me.

This lady then convinced me to take an upgrade as I was due one and in need of a phone. She then had a lady assure me that the OPPO A78 5g brand is of the highest quality and I should not have any issues as it's better than the Samsung A32 4g which I was upgrading from and had no issues with.

The Samsung A32 was ****** on the 31/03. I upgraded to the OPPO A78 on the 01/04.

Due to this assurance I decided to upgrade to the oppo and as soon as I got home the phone started restarting on its own and I haven't even put a sim card in it yet. This should not happen to a brand new phone and especially not to one that I was assured is better than my previous phone with no issues.

I decided to see if it happens on the 02/04 again to which it did and decided to bring the phone back today the 03/04 which after the traumatic and draining experience that I had I thought this should be simple enough since you sold me a phone which was faulty but to my surprise I was told the phone must go in for 21 days which is ridiculous for a phone that I have had for 3 days and gave issues from the 1st minute that I switched it on.

The detective handling my case managed to locate my phone and get it back to me from the ***** that stole it. To my surprise the phone was not blacklisted as I was assured. I'm actually sending this from that phone.

The only positive from my terrible experience is that your blacklist was not processed which allows me to have a phone during this terrible service or else I would be 21 days without one, which I am not willing to wait for.

The service has been horrible to this point and based on the service I want one of 2 things. I would like my upgrade contract terminated so that I can join another service provider with better service or I would like this contract reversed so that I can go with a different device as this is the only way I will keep my service with you.

Please revert urgently as I do not want to wait 21 days and I do not want the same phone back for obvious reasons!