TERRIBLE SERVICE!!!!!!!! ***

<p>Im without a handset for more than 2 months now! Firstly i followed claimed procedure as per taking to the store and thereafter it gets sent to Cellc repair centre, Got a call from the repair centre to say they dont with the quote and i just need to contact Csurance so i can pay the excess for the claim. I have been trying to contact them for the last 2 months including holding on the line for more than 30min at a time and still not getting thru!! Why is the Service so ****??? Previously Fin rite was handling the claims and was excellent when it came to the customer service however the new company "WWAS" is terrible. I have sent numerous emails and got absolutely NO Feedbac**** Im currently paying for a handset that i do not have and paying for a SILENT insurance!!!</p> <p> </p> <p> </p>