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AO
Alma O

1 reviews | Active since Mar 2015

20 Feb 2019, 09:37

Terrible service received on faults logged

I have started to log a Fibre issue on 28 Jan. via email as instructed by the call centre. No help received thus far. With the load shedding our fibre has been down for a week and a half, it doesn't work. Everyday I phone it gets marked as urgent? Yet from 28 Jan. we have not been helped. This service is terrible. My logged tickets get closed without notification.

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Replies (6)
Cell C
Cell C's reply20 Feb 2019, 09:48
Official
Good morning Alma

We have referred this matter to the relevant department for assistance. Apologies for the poor service. You will be contacted during the course of the day.

Regards
Cell C | PN
AO
Alma O's update20 Feb 2019, 10:15
Reviewer Update
Sorry but this reply sounds just like your call centre and is not sufficient. I want a technician to please come out and get this sorted. You have my address on my account (which is paid every month). I have spoken to numerous people over the phone and have lost count about how many times I have had to restart the router & Raycore. I have had to buy R1200 worth of data on my photo to create a hot spot to work from home. This reply is unacceptable.
Cell C
Cell C's reply20 Feb 2019, 14:19
Official
Palesa confirmed that she has contacted you and provided interim feedback. 

Regards 
Cell C | PN 

AO
Alma O's update20 Feb 2019, 15:58
Reviewer Update
Pelesa was friendly, but no resolution received. No technical person has contacted me yet? We are past the 48 hours that you promise.
AO
Alma O's update20 Feb 2019, 15:59
Reviewer Update
Apparently my query is being marked as URGENT on a daily basis, but is not being looked at?
AO
Alma O's update21 Feb 2019, 11:07
Reviewer Update
Please advise how I cancel my fibre contract?