Terrible service received

<p>I have been phoning Cell C since Monday. I went to a CellC store in Westwood as i required a copy of my cellc contract. My phone broke and Samsung needs the contract as proof of purchase. They couldn't take that copy as the contract does not have the IMEI number. I have called 140 ,145, 143 and no one can help me with providing me with a copy of my contract that has an IMEI. My request is simple and i don't understand why it would take so long. I was given proof of delivery that contains the IMEI number but that is not what Samsung wants.</p> <p> </p> <p>I need this as a matter of urgency or else my phone won't be fixed as they are waiting for this copy or else they will reject my request.</p>