QH
Quraisha H
1 reviews | Active since Jul 2014
18 Aug 2021, 11:26
Terrible “Service” Provider - Do not take a contract with them under any circumstances
I initially wrote a review about Cell C on the 12th of August about the non existent service from them. The contacted me privately notifying me that they will get in touch with me within 24 hours. After 24 hours they had still not contacted me so I rep**** to them. Only then do they advise that it’s not 24hours as previously stated but 24 business hours, meaning 3 days. Today is the 18th August 4 business days later and I haven’t heard a word from Cell C. I’m at the point now where I just won’t pay them anymore and they can do whatever they want from there.
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Replies (6)0
Replies (6)QH
Quraisha H's updateReviewer Update
18 Aug 2021, 12:50I will not be paying Cell C until a person in authority gives me in writing why I’m not allowed to be upgraded. As per every communication that I have had with Cell C no one has been able to answer this question or they completely ignore it like it’s been done here
QH
Quraisha H's update18 Aug 2021, 12:50
Reviewer Update
I will not be paying Cell C until a person in authority gives me in writing why I’m not allowed to be upgraded. As per every communication that I have had with Cell C no one has been able to answer this question or they completely ignore it like it’s been done here
QH
18 Aug 2021, 13:12
Quraisha H's updateReviewer Update
18 Aug 2021, 13:44If I’m eligible for an upgrade on the 17/09/2021 why do I need to call you back next month to see if I qualify?
As per your response:
Cell C's reply:
As per your response:
Cell C's reply:
18 Aug 2021, 13:12
Eligible Upgrade Date 17/09/2021. Please contact us next month to see if you qualify for an upgrade.
^NT
^NT
Private Reply
QH
Quraisha H's update18 Aug 2021, 13:44
Reviewer Update
If I’m eligible for an upgrade on the 17/09/2021 why do I need to call you back next month to see if I qualify?
As per your response:
Cell C's reply:
As per your response:
Cell C's reply:
18 Aug 2021, 13:12
Eligible Upgrade Date 17/09/2021. Please contact us next month to see if you qualify for an upgrade.
^NT
^NT
Private Reply
QH
Quraisha H's updateReviewer Update
18 Aug 2021, 13:56Since when does my credit record have to do with my upgrade? Like stated before I upgraded twice since I’ve been under debt review. Once in 2017 and again in 2019. What has changed that I’m now not eligible for an upgrade?
QH
Quraisha H's update18 Aug 2021, 13:56
Reviewer Update
Since when does my credit record have to do with my upgrade? Like stated before I upgraded twice since I’ve been under debt review. Once in 2017 and again in 2019. What has changed that I’m now not eligible for an upgrade?
Cell C's replyOfficial
18 Aug 2021, 14:25Please call in for the upgrade on the date, if you don't qualify you will be advised why on the day.
^NH
^NH
Cell C's reply18 Aug 2021, 14:25
Official
Please call in for the upgrade on the date, if you don't qualify you will be advised why on the day.
^NH
^NH
QH
Quraisha H's updateReviewer Update
18 Aug 2021, 14:59This is nonsense. I want to know why? As Cell C is the only provider that has this issue. Like previously mentioned, I want it in writing as to what has changed and why
QH
Quraisha H's update18 Aug 2021, 14:59
Reviewer Update
This is nonsense. I want to know why? As Cell C is the only provider that has this issue. Like previously mentioned, I want it in writing as to what has changed and why
QH
18 Aug 2021, 15:20
Quraisha H's updateReviewer Update
18 Aug 2021, 15:58You are not answering my question. First you say that I must have a good credit score now you’re saying that I have a month left to upgrade? This is why customers get frustrated with Cell C. You never answer what is asked. You only respond with what you want to:
Cell C's reply:
Cell C's reply:
18 Aug 2021, 15:20
At the moment you still have a month to go before you can be eligible for an upgrade, you can upgrade when your line has at least 3 months left.
^NH
^NH
QH
Quraisha H's update18 Aug 2021, 15:58
Reviewer Update
You are not answering my question. First you say that I must have a good credit score now you’re saying that I have a month left to upgrade? This is why customers get frustrated with Cell C. You never answer what is asked. You only respond with what you want to:
Cell C's reply:
Cell C's reply:
18 Aug 2021, 15:20
At the moment you still have a month to go before you can be eligible for an upgrade, you can upgrade when your line has at least 3 months left.
^NH
^NH