TERRIBLE SERVICE, NOT HAPPY AT ALL.

My phone got ****** in January 2025.

And now, I want to do a sim swap, however I'm being told my phone number has been recycled. I've never used my sim card for calls, IT WAS ONLY A DATA SIM CARD.

This utterly disappointing and ridiculous because I've used that number on my social media platforms & school account, and i need the verification codes in order to access these things.

Lastly, a customer should be called when their SIM CARD going to recycled because I have just lost very important things.

And the lady at customer care, that was assisting me on the phone was not coming up with a solution at all and I need to recover my school account and my other media platforms.

And what's funny is, is that at the Call Centre they are all speaking a different tune. The one I asked for guidance from yesterday said she could help me but today the other one says my number has been recycled.

GET YOUR FACTS TOGETHER.