SA
Shannon A
1 reviews | Active since Apr 2014
13 Feb 2025, 10:23
Terrible service - no voucher recieved
Having the worst service from Cell C. I upgraded my contract in January 2025 and was told that I am getting a R2000 voucher to spend on accessories. Have not recieved the voucher as yet, escalated to the Escalations department, which was supposed to take two working days to resolve but we're on day 4 now. They dont call back at convenient times and when I call I get told that the call centre cant transfer me or tell the Esclations department to call me back.
I just want the R2000 voucher that I was promised.
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Replies (2)SA
Shannon A's updateReviewer Update
13 Feb 2025, 13:55These steps do not help me, the offer is not on the app. My contract is with Cell C, not Samsung. So Cell C needs to honour the agreement
SA
Shannon A's update13 Feb 2025, 13:55
Reviewer Update
These steps do not help me, the offer is not on the app. My contract is with Cell C, not Samsung. So Cell C needs to honour the agreement
SA
Shannon A's updateReviewer Update
13 Feb 2025, 17:12I don't get an error message, there is a different offer on the app, not the R2000 voucher
SA
Shannon A's update13 Feb 2025, 17:12
Reviewer Update
I don't get an error message, there is a different offer on the app, not the R2000 voucher