TERRIBLE SERVICE LEVELS AT CELL C

Did a contract upgrade in early Jan 2020 and the call center agent informed me that the phone will be delivered the following week. I made arrangements to have someone was at home to receive the delivery. Two weeks later I call back to try and track the phone and the call center informs me that the order was cancelled due to no-one answer at the delivery address. They did not call nor even come to my premises. I re-ordered the phone on a Monday and was told by the agent that it would be delivered by the Wednesday. Once again it was not delivered. After calling the agent again they mentioned that they will call me back in an hour to confirm the order. This did not happen. The next day I once again called the agent only to be told that they had an IT problem and it was not captured. WHAT TERRIBLE SERVICE LEVELS AT CELL C????