WA
Warren A

1 reviews | Active since Sept 2011

11 Feb 2015, 11:15

Terrible Service / Lack of Communication / etc etc

Cell C is BAD! No reception, bad service, mistake on my accounts. I have had problems from day one!<br> <br> Case Number ***<br> <br> Reported on the 16 January 2015. Never heard back. I have phoned at least three times now with no one able to tell me what is happening. Pathetic. (Funny, the consultant told me they have like a 3 day resolve time limit for complaints.... HAHAHAHAHAH Whatever!)<br> <br> Anyway, BOTH my contracts are expiring in June even though my complaint is for some reason you think one of my contracts are expiring three months later. (I took out both contracts on same day) Well done Cell C.<br> <br> I will be changing service providers in June for BOTH my contracts even if you never even try to resolve the complaint.

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Replies (1)
Cell C
Cell C's reply11 Feb 2015, 11:24
Official
Hello warren.abels,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN