1 reviews | Active since May 2013
Terrible service in setup and installation of C Fibre
<p>It has now been just short of 3 weeks since I started the process and paid the deposit for the installation of C Fibre at my home.</p> <p>I was told a 2 to 3 day installation. I was promised that they would get Vumatel installation done on Thursday 10 Nov - they did arrive but only managed to complete internal installation and promised to come and connect an additional box on Friday 11 Nov, To date I have been promised Monday and then Tuesday and now they are not even taking my calls any longer.</p> <p>All this time I have had to make sure that I have someone at home to give access for the connection.</p> <p>At this very moment I still have no guarentee as to when the installation will be done. Although Cell C is dependant on Vumatel for the installation their sales pitch to me was that they have an agreement with Vumatel for the installation of Cell C clients and that they would handle the installation arrangements with Vumatel.</p> <p>What disgusting service. If this is how I am treated as a new client how will I be treated once I am an existing client should I have a problem with the service.</p> <p> </p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
