Terrible Service, impossible to communicate

My experience with CellC has been an absolute disaster from start to finish. Despite making a payment and providing proof of it, the issue remains unresolved after month's of back-and-forth communication.

Not only has there been a failure to acknowledge the payment, but the lack of follow-up and communication is simply unacceptable. It's infuriating to be left in the dark, waiting for a resolution that never seems to come.

Attempting to cancel a contract or seek assistance from their customer service at the mall has been equally futile. They make it incredibly difficult for customers to cancel contracts or seek assistance when needed. Even when physically present at their customer service center, they simply make a phone call on my behalf and still fail to resolve the issue.

Furthermore, despite repeated requests for assistance, the "Resolutions" team has failed to take any meaningful action to address the issue promptly.

This entire experience has been nothing short of frustrating and aggravating. I expected better from a company of CellC's reputation. It's evident that customer satisfaction is not a priority here.

I strongly advise against engaging with CellC. Their incompetence and disregard for customer concerns are evident. Save yourself the trouble and look elsewhere for reliable service.