Terrible service i cannot stand

Hi<br> My name is Bridgette and i lost Samsung J5 duo last week sunday. I called the call centre to make a sim swap on the 8th December 18:05 and was told to wait 24 hours for the sim swap to be made. I waited and today the 09/12/2015 i called to ask about it, the agent advised me i have another choice of making it using self service. I told the agent that i rather wait for another hour than waiting another four hours on top of 24 hours. At 18:15 i called to hear the feedback about my sim swaps, i was told by the agent that the sim swap was not done so she will do it. I asked the agent why was it not done, she told she doesn't know. Wow!!!! I cannot do the sim with her as i was told it will be within 24 hour and i am waiting to use my packages that i am paying for it every month. I really don't understand, i cannot wait for another 24 hours. I am paying my bills on time and i cannot remember giving Cell c any hustle when it time for them to get their installments. I need my sim swap to be so i can be able to use my phone. This is so unacceptable. This is not what i signed up for.