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1 reviews | Active since Dec 2016

30 Sept 2018, 16:57

Terrible service from retention department

I gave 30 day notice to cancel my contract on 30 June'18. Cancellation request was never processed by service consultant. I have logged numerous enquiries, requested 4 times they listen to the recording. Each time i get told someone will get back to be. No one every gets back to me. And yet i am stil paying for a service i am not using. So because of *********** people i have to keep on paying. I dont know how to get this sorted?!

0
Replies (4)
Cell C
Cell C's reply01 Oct 2018, 09:18
Official

Good morning Chantel

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.

We apologize for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply01 Oct 2018, 15:55
Official

Moses confirmed that he contacted you and apologized for the poor service. He also sent a request for further assistance and will revert back.

Regards

Cell C | PN

's update11 Oct 2018, 14:22
Reviewer Update
Moses Mo***eng thank you very much assisting me with this issue so promptly and efficiently. As per your promise my refund will be done in the next 5-7 working days. As i mentioned when we spoke its just sad that i had to revert to social media to get any one willing to go the extra mile to assist. Each and every consultant should treat each call with the importance it deserves.
Cell C
Cell C's reply12 Oct 2018, 09:08
Official

Thank you for sharing your appreciation with us. We are happy to hear that Moses was able to assist in a commendable manner.

Have a lovely day further.

Regards

Cell C | PN