Terrible Service from Fibre Line Consultant

After missing a payment, I’ve made payments arrangements with CellC customer support, however through their debt check they’ve went ahead and debited my account. ********* but fine. Now I go to the store to reconnect my two lines, the consultant for my modem line was helpful to resume my line but the fibre line consultant claims the payment does not appear, yet the store constant confirms that debit is showing, and my other line was reconnected. She was arrogant and not ready to assist. For this run arounds Cell C has lost a customer - probably doesn’t matter but I’m shopping for a replacement. What nonsense!!!