terrible service from CEO Escalations

Terrible customer service receive from CEO escalations. Recently Khule has promised to contact me and has not done so as yet. Today I loaded airtime and I did free spin it said I won 15min for R2 for 1 day. I claimed it. Now when I check balance I see the airtime if almost finished and i called 135 and was told it was taken up by subs to gaming service which I did not subscribe. Khule told me I did not have any subs on my cell c numbers. It is very annoying when messages keep popping up on screen. This is not fair to customers. We should change networks cos Cell C does not care when you complain. I watsapp Khule in may and he keeps promising to investigate but nothing happens. We lose money with Cell C.