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Naomi N

1 reviews | Active since Sept 2016

06 Dec 2023, 11:42

TERRIBLE SERVICE FROM CELLC MANAGEMENT AND SOCIAL MEDIA

CELLC IS AT IT AGAIN DEBITTING MY ACCOUNT, DESPITE ME SPEAKING TO THE MANAGER THEO 2 WEEKS AGO, WHO ASSURED ME CELLC WILL NOT DEBIT MY ACCOUNT AGAIN, THE ACCOUNTS WILL EMAIL ME THE BALANCE OWING MINUS 15% DISCOUNT, WHICH I ADVISED I WILL PAY ON THE 15TH DECEMBER 2023. THEY STILL TOOK OUT R479 FROM MY ACCOUNT ON THE 2 DEC. THE LADY FROM SOCIAL MEDIA WHO WAS NOT VERY HELPFUL CALLED ME LAST WEEK FRIDAY AND I ADVISED HER THE SAME AND SHE WAS SUPPOSED TO GET THE MANAGER TO CALL ME. TO DATE NO CALLS RECEIVED

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Replies (1)
Cell C
Cell C's reply06 Dec 2023, 11:55
Official
Dear Naomi Naidoo,

Thank you for contacting us regarding your pending query.

Our records show that the Collections Department has attempted to contact you regarding the matter however, the attempts were not successful.

To facilitate a resolution, we have requested our team to give you a call back. We sincerely apologize for any inconvenience caused thus far.

Regards,
Cell C | TN