Terrible service from Cell C - Rosebank and Cell C - Protea

<p>My sim card has not been working since Friday, 21 July 2017. I went to Cell C in Protea Glen mall on Saturday, 22nd and the black guy ( I didn't get his name) there who was attending to me really appeared no to be interested in helping, seating lazily in his chair because they were offline. So I asked if I can use their phone to call their call center since I did not have anyone using CellC to use their phone but I was told phones are offline and the only mobile line is for incoming calls and if anyone calls and it is not answered they would be in trouble. I mean really? Is that even an valid excuse?? So I was annoyed and left the store.</p> <p>Today I went to Cell C in Rosebank and after waiting for my turn to be serviced the guy there who was helping tells me the sim card is damaged and need to do sim swap so he said it would be R10. I asked him how that is possible because in Protea I was told it will be R5 and I told him I have R5 which I budgeted for and R100 note. He told me he doesn't have change they have just done their banking. So I told him I would quickly go to Clicks because I needed to go there anyway but my issue was I do not have much time I am on lunch and I cannot come after work becuase they are closed when I come from work. But eventually I left. When I came back I could only get R50 note and had to wait again, filled out the form blah, blah, blah....then I tell him R50 note is all I could get but no he still cannot help me with change. I was got me annoyed me the most was him asking if I couldn't go to Pick n Pay or something!!! I mean I just told you I am press for time now I must run around the mall looking for change??? Another option was to buy R40 airtime, with what money???? I have already spent money on things I did not need just to get change now I must buy airtime. My I spent R90 unnecessarily to get a sim swap?</p> <p>Can I add that this is not the first time I go to Cell C Rosebank and receive such ****y service. I just decided to let it go and go to another branch but this time I really am so fed up with their service. </p> <p> </p>