TERRIBLE SERVICE FROM CELL C FIBRE

On the 18th April 2023 I had no internet connection. I phoned Cell C Fibre to enquire about this and I was told that they are busy doing a change management and the internet would be on and off intermittently till Friday the 21st April 2023. I was never notified about this in advance.

On the 19th April Vumatel was down due to repairs being done but that same evening everybody in my area who does not use Cell C Fibre their internet was working by the evening of the 19th of April.

On the 20th April I again phoned Cell C Fibre and was told that the internet would be working on Friday the 21st April at 5 p.m.

On the 21st April 2023 at 5 p.m. the internet was still not working. I again phoned Cell C Fibre at 17:37 and was told that they had confirmation that the work had been completed and I would have internet soon.. The internet never came back on.

I phoned Cell C Fibre again this morning and was told that they are still waiting for confirmation from the technicians that the work had been completed and I still have no internet.

As a result of all of the above I had to incur numerous extra costs purchasing data and airtime minutes in order to make calls and get an internet connection as I work from home. As I do not have a good Vodacom signal in my home I rely on Wi-Fi to make calls and had to use a Telkom cellphone number in order to make numerous calls to Cell C Fibre.

Today is the 24th April 2023 and I still have no fibre and help from Cell C Fibre! I have requested my contract to be cancelled and my line released immediately but nobody from the cancellation department has got back to me.

This is unacceptable service and if I could rate this review with a zero I would.