TERRIBLE SERVICE FROM CELL C

I have 2 accounts with Cell C

I spoke to Valencia on the 11th of November 2025 to change my bank details and address and also emailed her the proof of my bank details with ID as that was the documents required to change the information.

I was then assured of the update of this info. On Tuesday the 2nd of December I phoned Cell C to just make sure that my details were updated as no debit order was taken from my account for the monthly payment. I had a return call from Valencia where she gave me the bank details to do an EFT to Cell C - as I did and then forwarded the Proof of Payment to her with the breakdown of the payment's allocation to my two accounts. I then received a phone call from Thandiwe saying that my account is in arrears and that is when I realised the full amount of my payment was allocated to the one account and the data account now in arrears. I forwarded my email between Valencia and me to her to prove that the account is paid and hoped that it would be sorted. To date I have not received any confirmation that my account is sorted and then realised on Saturday 06.12.2025 that my data contract is suspended??? When I got statements on 04.12.2025 I also noticed that I'm being charged for R70.00 on each account for the return of the debit order - UNACCEPTABLE!!!!! They should credit my account and have this sorted before the next debit order.

Then I got this from Cell C support system: Regarding the return debit charges, I can note your request for a credit, but this will also have to be handled by Customer Care. "Please confirm your alternative payment date for the current outstanding amount, and I will proceed with logging your case for correction. Thank you for your understanding."

I'm not paying the account again to assist them in sorting out their problem as it is not my problem from the beginning! I want my data contract activated immediately as I did make a payment and sent them proof of payment to allocate.

This is terrible service from Cell C - I'm definitely not a happy customer.