SM
Sonja M

1 reviews | Active since Jul 2020

14 Jul 2020, 09:12

Terrible service from Cell C

I have been with Cell C for many years and never have I experience such bad service. Due to Covid 19 and private reasons I had no income and my payment fell behind. Cell C then cut my service off. As soon as I could I paid my arrears. This payment was made on 12 June 2020. Since then I have been at Cell C 3 times. Emailed numerous accounts that was given to me. Phoned the Cell C service line many times. My problem was escalated numerous times. I only get the run around. Excuses upon excuses was given to me. Cell C want me to contact the Debt department but the number Cell C gave me does not exist. Today is 14 July 2020 more than a month later and still NO RESULT.

0
Replies (2)
Cell C
Cell C's reply14 Jul 2020, 09:45
Official
Good Day Sonja 

Thank you for making contact with Cell C regarding your account. 

May we have an active number we can reach you on? Please send it via private message. 

^NS 
Cell C
Cell C's reply14 Jul 2020, 14:41
Official
Our team will be in touch. 

^MP