Terrible service from Cell C customer care for the 2nd time

Good day my name is Jacqueline Bossuyt, I have given a poor review about cell c customer care once before, with regards to applying on cell c direct for a wifi router which I ended up cancelling because of poor service from the one and only Siphiwe, I'm not sure what his surname but he is the team leader there at Cell c direct. Anyway the wifi router story happened about 4 months ago, now I wanted to give cell c the chance to redeem themselves and I app**** on Friday 13th December for another contract of which it is 2 x Samsung A50 handsets. The order process went smoothly but when I got I contact with Siphiwe this time around he remembered me from last time disaster and made me a promise that I would receive the handsets I order by no later than today 17 December 2019 and unfortunately he did not live up to his promise again, when I phoned him to tell him this he even had the ordasity of becoming cheeky with me and telling me that he was at the hospital the whole morning while his wife was in labor, he had the cheek to tell me (the customer) that his boss has been calling him to go in to work urgently because I was phoning the whole time as to put the blame on me, I dont really know how this man is a manager let alone a cell c employee at all, no customer relations whatsoever, he's rude, he's a ****, and then he blames a customer that he's in trouble at work.... maybe if he did his job he wouldn't have this problem. My cell phones are aparantly on delivery as I'm typing this but if I dont receive them by tomorrow latest then I have no choice but to cancel with cell c again and go the route of mtn like I did for my wi fi router....

I really hope these issues at cell c get resolved

Regards

Jacqueline Bossuyt ID *** You can reach me on ***