Terrible service from Cell C call Centre and Alberton City Branch

I have experienced terrible service from Cell C call Centre and Alberton City Mall Branch. My night mare started on 28 February 2018 when I called Cell C call center to suspend the number which I lost with my tablet when they ***** my Laptop bag from Car.

After I gave the call Centre consultant my personal information, he told me there is no enough information to suspend the number, I enquired what should I do, he advice me to go to Cell C store with my ID they will suspend the number.

on 2 March 2018 I went to Alberton City store, I explained I need to suspend the number, I gave them my ID, then she called the call centre and passed the phone to me, I informed the call centre consultant we couldn't do it telephonically before then the call center consultant asked me to pass back the phone to store staff. Then I was informed I need affidavit, I asked why affidavit? They informed me it is Cell C procedure, I enquired why I was not told to bring affidavit on first place? The staff say she don't know.

I told the staff that cell C need to train their staff so that they should give accurate information to customers rather than send customer from pillar to post. It was after this comment when the whole staff start shouting at me.

When I requested to speak to manager to my surprise I was pointed to man who started shouting and Thabile Yaka was loudest but when I asked her if she knew what was the matter she had no idea but she was not the one helping me either. These was second time I get but service at this store. December of 2016 I was return to get contract but the same document. I manage to get contract at Cell C Buccleuch.

It is so terrible that you not helped by you get mocking.. My request to Cell C please suspend the number ********** 157 the number is not in my possession and I have Police case number for theft which happed when I lost the number