Terrible service from Cell C and C surance!

Good day,

Firstly, i went to East Rand mall Cell C to hand my damaged phone in to be repaired and filled out the claims form, firstly what a mission i stood in line behind one woman opening a new contract for over 35 minutes. When i asked if anyone else could assist everyone just looked at me, i got told sorry the others are doing stock take, really?? when im standing waiting to be assisted. Surely stock take must be done when there isn't queuing customers in the store or after hours especially since i stood for so long. One of the other older gentlemen actually left the store as he said he cannot stand in line for so long! anyways, they sent my claim form through. I called to follow up with C surance as i got a quotation. Firstly what a mission to reach them, you repeat the same story to every consultant who transfers you to someone new. long story short, they didnt have my claim form, either Cell C didnt send it through or they just didnt care toattend to my query,I then phoned Cell C East Rand Mall and got told "well sorry you must come in and fill out another so i can send it" i said "surely you can just re-send it as i took leave to come and get my phone sorted and work most weekends thats why i didnt bring my phone in sooner and it is not my negligence but rather Cell C or C surances!!. iI got told no i need to come in sorry. i then calmed myself down and called again, i then asked another gentlemen to re send my form, he took me ID number and said he would send it, i called back later in the afternoon to make sure it had been sent, he told me he knows nothing about it, i then lost it. I asked to speak to the manager who then sent the claim form. I phoned C surance to get them to load the claim form. I held on the line for 20 minutes, the lady then told me she will call me back the next day as she is knocking off work now. i was fuming. I said that you put me on hold for 20 minutes and you cannot just quickly assist me ? terrible service. The next day i called. I called 3 times and all 3 times i was asked to hold, i would hold between 20 and 30 minutes each time and eventually the phone would cut out. I have just being trying to receive feedback as to what my excess will be and whether they are accepting my claim. I am sitting without a phone and i am being told well sorry we dont have a turn around time so they cannot even assist me. When i ask to speak to management at C surance i get told theres no one available. I am so frustrated, i cannot even get the simplest answers from these people. There is just a no care attitude. I am the one sitting without a phone and from the start from Cell C to C surance this has been the most pathetic service i have ever received. I am utterly disgusted and i will definately never open another contract with Cell C again.