Terrible service from Cell C agent

I phoned in regarding an issue with loading a voice bundle. The agent I speak to I can barely understand. She asks for my cell number, I provide it, she reads it back incorrectly, I correct her and she argues that she did read it correctly, which she didn't. Listen to the recording. Then she starts asking security questions and I ask her what the use of the 'self-service pin' is. She says I should have told her that I have a self-service pin, but I have already entered it - how would I know to tell her again?? The whole call she is confrontational and rude and interrupts when I'm talking - she was horrible and should maybe not work in customer care......?? I ask to rate her call - she assures me it will happen. Big surprise, the call is just cut, no rating..... Mpilo - the call was in progress at 9:27 AM 04/02/2022, in case Cell C cares about their customer service.