Terrible Service from Cell C!

<p>ID Number - ********** 097088<br />Cell C Mobile - ********** </p> <p> </p> <p>I contacted Cell C and did the first step of my application telephonically. I intially opted for the Pinnacle 600 contact but half was through the call i changed my mind opting for slightly more expensive <br />contract the Pinnacle 1000 which had more free minutes and data as well the I run a part time business and was quite exicited with the thought of not having to battle with airtime or data.</p> <p><br />I submitted all the required documentation requested by the sales consultant. I received an SMS 2 days later stating my application was delcined because I never met Cell C's requirements. I was <br />a bit shocked knowing my credit record is clear. I then called the sales consultant asking what the issue was and she wasn't sure as to why my application was denied. She escalated my query and the contact was approved days later.</p> <p> </p> <p>I received the the Samsung S7 about almost 2 weeks later. I unboxed the phone and when I checked my minutes and data and seemse a bit low. I just assumed because it was pro rata and should receive the correct amount of data and minutes at the start of the new month. I received another SMS days later confirming that R5000 cash back was paid into my bank account. Immdeiatley I knew they issued the incorrect contract. I was supposed to recieve a R7000 cash back on the Pinnacke 1000.</p> <p>I called the Cell C Sales team who wasn't helpful at all. The consultant advised they would need to investigate further and listen to the call between my myself and the Sales Consultant. I eventually spoke to the consultant assigned to me, she assured me this would be corrected in 48 hours and management has already approved it. She also asknowledged that she has made an error.</p> <p> </p> <p>Two days went by without an email or call from Cell C. I was concerned and called numerous times and eventually cornered the consultant. She gave me some long winded story that they would only be able to resolve the issue early next month or possibly in the new year.</p> <p><br />This is unaccpetable! If this isn't resolved early next week please come collect your device! I am more than happy to refund the R5000 paid to me. I simply will not continue with this contract!!! THE SERVICE HAS BEEN DREADFUL FROM THE START!</p> <p> </p> <p>Kind Regards,</p> <p>Brian Ebden</p> <p> </p>