terrible service from cell C

I renewed my contract in February 2021 after upgrading to a higher contract in December 2020.

Since then I am unable to call 087 or 0860 numbers. I tried resolving it through the customer care line (140). I spoke to 3 different consultants and each told me I can not phone "special" numbers. The first consultant , Patricia, told me I had to increase my data and bill limit which will cost me R1.00 additional. I am already paying R1800.00 on my contract so I agreed to the R1 increase. I have 12000 minutes any time any service provider. but still no special calls. I was told that I have to switchmy phone off an on again and the problem will be resolved. I did that and nothing changed except that I received an sms thanking me for for my request to change my monthly bill and data limit. STILL I COULD NOT PHONE THE SO CALLED SPECIAL NUMBERS. I phoned the service desk again and a second consultant then helped me. He gave me numbers to dial(USSD codes). I did that and it came back as in invalid MMI code. I again phoned the help desk (140) and got a third consultant. Every time I have to explain my problem and after having done that I am asked if there was anything I would liked changed on my contract. The third consultant told me that I need to have an additional credit limit on my contract. As if 12000 minutes and R1800 per month is not sufficient.

I know it is 1 April but I'm not in the mood for april fools jokes

If I could give you less than a 1 star rating that would have been to much.