RR
Rollet R
1 reviews | Active since Oct 2016
26 Nov 2024, 19:26
Terrible service from Cell C
Ms/Mrs Mapheteng Mntungwa from Cell C gave me a terrible service regarding my contract account. The service provider attempted running a debit four day prior to the normal debit date; which resulted in raising concerns on my part. Upon calling for assistance, Ms/Mrs Mapheteng Mntungwa was rude and would not even give audience to my concerns and issues in question. My day was ruined, only because of my attempt to understand why they tried to collect my money.
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Replies (2)
Cell C's replyOfficial
26 Nov 2024, 19:33Dear Rollet Ramavhale
Thank you for contacting Cell C.
We’re sorry to hear about the experience you had with our service. We understand how frustrating it must have been to encounter this issue, especially regarding the unexpected debit attempt and the service you received.
In order to assist you further and investigate the matter, could you please provide us with the Cell C number related to your account? T
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We’re sorry to hear about the experience you had with our service. We understand how frustrating it must have been to encounter this issue, especially regarding the unexpected debit attempt and the service you received.
In order to assist you further and investigate the matter, could you please provide us with the Cell C number related to your account? T
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Regards,
Cell C | TM
Cell C's reply26 Nov 2024, 19:33
Official
Dear Rollet Ramavhale
Thank you for contacting Cell C.
We’re sorry to hear about the experience you had with our service. We understand how frustrating it must have been to encounter this issue, especially regarding the unexpected debit attempt and the service you received.
In order to assist you further and investigate the matter, could you please provide us with the Cell C number related to your account? T
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We’re sorry to hear about the experience you had with our service. We understand how frustrating it must have been to encounter this issue, especially regarding the unexpected debit attempt and the service you received.
In order to assist you further and investigate the matter, could you please provide us with the Cell C number related to your account? T
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Regards,
Cell C | TM
Cell C's replyOfficial
27 Nov 2024, 07:45Dear Rollet Ramavhale,
We want to assure you that we take your concerns very seriously.
First and foremost, we are prioritizing the investigation into the billing issue and the debit attempt to ensure a swift resolution. Additionally, we will thoroughly address the feedback you provided regarding the service you received from our consultant. This will involve a review of the interaction to ensure it meets the high standards we are dedicated to maintaining.
Your feedback is incredibly valuable to us, and we are committed to preventing a recurrence of this experience. Once we have completed both investigations, we will reach out to you with updates and a resolution.
Could you please provide us with the Cell C number in question via private reply so we can proceed?
Regards,
Cell C | TN
We want to assure you that we take your concerns very seriously.
First and foremost, we are prioritizing the investigation into the billing issue and the debit attempt to ensure a swift resolution. Additionally, we will thoroughly address the feedback you provided regarding the service you received from our consultant. This will involve a review of the interaction to ensure it meets the high standards we are dedicated to maintaining.
Your feedback is incredibly valuable to us, and we are committed to preventing a recurrence of this experience. Once we have completed both investigations, we will reach out to you with updates and a resolution.
Could you please provide us with the Cell C number in question via private reply so we can proceed?
Regards,
Cell C | TN
Cell C's reply27 Nov 2024, 07:45
Official
Dear Rollet Ramavhale,
We want to assure you that we take your concerns very seriously.
First and foremost, we are prioritizing the investigation into the billing issue and the debit attempt to ensure a swift resolution. Additionally, we will thoroughly address the feedback you provided regarding the service you received from our consultant. This will involve a review of the interaction to ensure it meets the high standards we are dedicated to maintaining.
Your feedback is incredibly valuable to us, and we are committed to preventing a recurrence of this experience. Once we have completed both investigations, we will reach out to you with updates and a resolution.
Could you please provide us with the Cell C number in question via private reply so we can proceed?
Regards,
Cell C | TN
We want to assure you that we take your concerns very seriously.
First and foremost, we are prioritizing the investigation into the billing issue and the debit attempt to ensure a swift resolution. Additionally, we will thoroughly address the feedback you provided regarding the service you received from our consultant. This will involve a review of the interaction to ensure it meets the high standards we are dedicated to maintaining.
Your feedback is incredibly valuable to us, and we are committed to preventing a recurrence of this experience. Once we have completed both investigations, we will reach out to you with updates and a resolution.
Could you please provide us with the Cell C number in question via private reply so we can proceed?
Regards,
Cell C | TN