Terrible service from Cell C

Soo frustrated with Cell C!!!! lost my phone on the 10th of March 2019, went to their Northgate Shop to block the number and do a sim swap , i managed to block the number but could not not do the Sim Swap because they did not have sim cards ( if a Cell C shop doesnt have sim cards where do they expect their clients to get them). I then drove all the way to their Clearwater store where i was told they had sim cards but their printer wasnt working so they could not do a sim swap for me. I got 2 sim cards and called the call center, was helped by a very lovely lady who told me my sim swap was done and i could use my line in 4 hours. After more than 4 hours tried the sim card but it wasnt working called Cell c again and was told sorry the sim swap was probably not successful we should try again, 4 hours later i am still without a line the sim swap was not done. I have to drive back to Clearwater to try and get another sim card. Unfortunately i cant risk going to another mall will probably get there and they have no sim cards and their printer is not working!!!!!