Terrible service from Cell C

I STARTED A CONTRACT WITH CELL C MID 2017. ON THE 13 OCTOBER 2017 I CONTACT RETENTIONS TO CANCEL THE CONTRACT. I SPOKE TO MCDONALD FROM RETENTIONS. HE ADVISED ME ON THE PINNACLE 30+ WHICH I AGREED TO HAVE CHANGED. THE CHANGE WAS PROMISED TO HAPPEN ON THE 1 NOVEMBER 2017. THIS DID NOT HAPPEN AND I WAS CHARGED R200 FOR THAT PACKAGE. I CONTACT MCDONALD AGAIN.. HE TOLD ME IT WILL BE CHANGED ON 1 DECEMBER 2017. AGAIN IT WAS NOT CHANGED. I PHONED HIM AGAIN.. HE ADVISED ME THAT HE IS HAVING PROBLEMS CHANGING IT BUT WILL HAPPEN SHORTLY AND THAT I WONT BE CHARGED AGAIN FOR R200 PACKAGE. THE CHANGE TOOK PLACE ON THE 4/12/2017 TO THE PINNACLE 50(WRONG PACKAGE) AND THEN CHANGED TO THE PINNACLE 30+ ON THE 5/12/2017. IM ALSO BEING CHARGED FOR LINKING A SECOND SIM CARD ALTOUGH THIS WAS CANCELLED BY ONE OF THE AGENTS.

MY BILLING IS A TOTAL MESS AND I WANT IT SORTED BEFORE MY NEXT PAYMENT IS TAKEN. I OWE YOU GUYS R29.00 FOR THE PINACLE 30+ FOR DECEMBER AND R29.00 FOR JANUARY 2018. I HAD TO PAY ABOUT R31 IN DECEMBER TO AVOID MY CREDIT RECORD BEING AFFECTED. SO I OWE +- R27.00 AT THE END OF JANUARY. CELL C TOOK R131 AT THE END OF JANUARY AND PLAN ON TAKING R33.99 AT THE END OF FEBRUARY (STILL BEING CHARGED FOR SECOND SIM). i WANT ALL OF THIS SORTED AND I ALSO WANT MY R200 RETURNED FOR THE PAYMENT TAKEN AT THE END OF NOVEMBER 2017(YOU ARE WELCOME TO SUBTRACT THE COST OF R29.00 FOR PINACLE 30+ AS THAT SHOULD HAVE BEEN PACKAGE IM ON) AND ALSO CANCEL THIS SERVICE WITH CELL C AT THE END OF FEBRUARY. I WANT MY NUMBER ON PREPAID.

I HAVE TRIED SORTING THIS WITH MCDONALD BUT HE IS NEVER AVAILABLE OR DOES NOT PHONE IN APROPRIATE TIMES. A LADY FROM UPGRADES ALSO TOLD ME SHE WOULD LISTEN TO THE CALLS AND CALL ME BACK THAT SAME DAY. THAT WAS A FEW WEEKS BACK.

URGENT RESPONSE REQUIRED. THANK YOU.