Terrible service from Cell C

I have had many contracts with Cell C over the last few years and I have chose them over any other provider due to the service received however this has changed.

In September I called Cell C to confirm when I should be cancelling my contract as I experienced some difficulty in May when my Laptop contract cancelled, I was told to contact Cell C to give 30 days notice.

My contract was supposed to be cancelled 01/11 and on the 1st October I contact their retentions department to assist with cancellation and provided my 30days notice.

I was told that I will be charged in the month of October for that month's subscription.

In November I noticed that Cell C debited by account on the 20th and when querying this, I was told it is the cancellation fee - I immediately asked them to listen to call the conversations between myself and the consultants. I was promised twice that I will receive feedback within 24-48 hours up until now, nobody has contacted me.

I called Cell C this morning and was told (the consultant read the feedback) Customer was advised that the cancellation fee will be charged and the agent did not disclose this will happen in October.

Now, i'm asking myself (WHAT???) I am not querying October's premium. I am questioning why I was not told about the cancellation fee and why was I still being debited after my Contract is cancelled.

The consultant told me that I can listen to the call at any Cell c branch.

please contact me on ***, Case nr *** as i'm fed up