Terrible service from Cell C

My Cell C contract ended October 2019 and while my contract was active I was getting 40GB anytime data and 40GB night data. After the contract expiration Cell C moved me to a month to month basis and was continuing to debit my account for the same amount, but halved my data to 20GB anytime and 20GB night.

I called them on 2 July 2020 to cancel the contract and I was told that my contract would be cancelled end of July and that would be their last debit order.

Today, 10 August, I receive an SMS from them stating they would be debiting my account end of August.

I called in to query this as my contract has ended, but they told me they are going to debit my account end of August, even though they are no longer providing me with any service. They claim that this is their process. So basically I'm paying them for an extra month and I received no data/services from them.

I spoke to a very rude agent, by the name of Princess. She was dismissive and impatient. She said she can't help and can't read the details on my account, after confirming the security questions.

I then spoke to another agent, Njabulo. Who went on to confirm that my number was no longer linked to a contract and that Cell C will be debiting my account, even though I'm receiving no services from them. He could not provide me written proof of my contract cancellation and said he would SMS me the reference number of our call, of which he has failed to send.

I would not recommend Cell C to anyone. Working with them is a nightmare and they really need to train their agents to be friendlier, helpful and useful too.

It's easier to open a contract with them face to face (in store), but to cancel a contract you cannot do it in store. This is ridiculous and does not put the customer first.