MM
Mogafe M

1 reviews | Active since Oct 2015

06 Dec 2016, 10:08

Terrible service from a terrible service provider

<p>1. I requested a phone contracted , with 1 gig data, they added a data sim</p> <p>2. I requested for them to cancel this data sim , but they refused</p> <p>3. I set a limit of 259 rands per month, and they agreed only to later change it to R400 or so,</p> <p>4. I requested for the recordings of all the calls i had with them, they logged a call and never send them to me,</p> <p>5. They are using bully tactics since they know i cant afford the lawyers to fight them, but this completely out of line .</p> <p>Terrible three months in which i even regret why i took the contract with them, bitterly disappointed</p>

0
Replies (3)
Cell C
Cell C's reply06 Dec 2016, 10:20
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply08 Dec 2016, 09:46
Official

Palesa has been in contact with you to assist with this matter. She advised that she will listen to the call recording and revert with feedback.

Regards
Cell C | PN

Cell C
Cell C's reply09 Dec 2016, 16:22
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN