Terrible Service for a new customer

<p>On the morning of the 17th a went to Cell C branch @ Eikestad Mall to apply for the LTE 60gb promotion for R499 before the deal ended on the 19th. When I arrived there I was told to bring my latest pay slip, proof of residence, ID & 3 month’s bank statements. I had to go to my bank to get the statements as they do not accept it if there is no bank stamp on. After getting my statements from the bank, I arrived at the branch and was told that their system is down. This made me really upset as I wasted my time and petrol for nothing. The consultant advised that i can leave my documentation there and that they will process it and call me back once approved. I asked the consultant if the deal will still be valid on Monday as their system was down the Sa****ay. He assured me that it will be valid as I app**** on the 17th because the system was down at that time. The same day (Sa****ay) I received a call and was told that I can come to the branch on Monday (today) to complete the process. I was very excited, I got there today and signed all the necessary paperwork, the router standing on the counter. Whilst the consultant was on the phone with head office (I think), I was enquiring about other products because I wanted to move from MTN to Cell C as Cell C is the only operator covering LTE in my area. (Been at the branch for an hour already). Then I heard the consultant speaking to someone at Head Office telling him that the deal has expired and the new price is R679. I got very upset as I’ve been waiting there a while and know that I app**** 2 days before the deal expired. The consultant came back and told that it will take another 2hours to get confirmation from head office or some sort. I got really ****ed and I told the consultant to cancel everything and left very unhappy. Now I can see why people complain so much about you. I’m not blaming the consultants, I blame you guys at operations. Very very poor service given to a future customer and to think I would have moved my whole family from MTN to Cell C. Pffft look at all the complaints. You can redeem your name by coming back to me with a better offer or GTFO.</p>