Terrible Service Ever!!!

<p>I brought a cell phone cash at Makro under Cell C provider Hi-Sense U800 it used 2 sim cards. My cell phone got lost on the 22May2016 I made I immediately called Cell C customer care to blacklist the cell phone, however i was told to go directly to cell c store near me to blacklist it. Next day I went to Cell C in Randburg Square, I completed all the blacklisting form and provided documentation needed from me. The agent at cell c told me that I will receive the ITC number 24 - 48 hours, after 48 hours I kept calling them everyday I was advised to please wait but nothing happen. I went directly to the store again after 7 days of waiting, the agent called the cell c customer care call centre in front of me and I spoke to the agent telephonically I was told they unable to assit me. They're saying becuase I didn't buy airtime on the sim card, I only used it for whatsapp and receiving call only they're won't help me. I explianed to them that the phone used 2 sim cards and I loaded airtime on the other one, cell c I received calls and loaded data mostly i used wifi. Am unable to claim from my insurance because cell c it's unable to give me ITC number.</p> <p> </p> <p>I WILL NEVER EVER USE/BUY FROM CELL C</p>