Terrible service

I have had the most horrible service from Cell C. I have called them 4 times now regarding my Fibre line which I need moved as I am moving residence. I called them on the 10th November requesting that somene assist me and I was told a call will be logged to request the move for the 1st Dec 2020. To date no one has made contact with me and I had to follow up from my side. The ref # I was given CS 166137. Today when I called 2 weeks later I am being told that theu picked up that the current owners have an active line and only once they cancel will they move my line. Two weeks later and no one mentioned this to me!!!!! Why??? My husband and I work from home and this is going to impact us immensely. Apparently the sla for this is 2 weeks so what must we do now.. I move next week already. This is really disappointing and I will never recommend Cell C to anyone.