JN
Johash N

1 reviews | Active since Mar 2017

08 Mar 2017, 14:24

Terrible service!!!!!!!!! CELL C AGAIN

<p>A lady from contracts department called me to upgrade my contract as my contract was ending, she offered me a data line for R45.00 per month for 500MB. I than received a statement of R145.00 for that contract. i than called cell c to find out what am i being billed for, i have being transferred from pillar to post very un-helpful very rude agents who doesn’t even know which department to transfer me to, the ladies who i spoke to were very ******** of the matter. one lady just transferred me without even explaining anything, I than got transferred to Eugene in billing who was willing to assist me but unable to explain the bill i have received. he logged a query for me but I haven’t received any ref number or anything. i would rate Cell C a -10 for the **** service and for not being transparent with clients i wouldnt advise anyone to not take anything from Cell C!!!.</p>

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Replies (2)
Cell C
Cell C's reply08 Mar 2017, 14:38
Official

We are in receipt of your complaint and apologize for the inconvenience caused. This matter will investigated with our billing department and feedback will be provided. Do expect communication and be assured this will be sorted.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply09 Mar 2017, 08:36
Official

As per communication, Maropeng will investigate this matter and revert with feedback.

Regards
Cell C | PN

Best regards,