GP
Gert P

1 reviews | Active since Apr 2017

26 Sept 2019, 14:05

Terrible service

I've been with Cell C for years but must add that this will be my last contract with them as the level of service has gotten so bad that only a totally insane person will tolerate that. 1. I have not received a bill in almost four years 2. For the last two years every month for some explainable reason my debit order does not go through (although nothing has changed on my side), which result in my services being suspended for a day or two each month. 3. This is the third phone they give me in six months as the software on the Phone they supply is so outdated and just stops working for no apparent reason (Common occurrence according to them) which have left me without a phone for five weeks in the last six months. 4. Calling the call center is like talking to a wall as they are very unhelpful and and have no idea what they are doing there. 5. Every month I have to call and reconnect my services as Cell C is too useless to solve a billing issue that is clearly on there side and just try to shift the blame to the banking institution. 6. I run a training center and own a tire supplier in another town and have made sure that both institutions migrate all their phones away from Cell C (in total 97 contracts) and will continue to advocate against Cell C with every one I meet until Cell C clean up there act.

My aim is to at least move 1500 contracts away from Cell C ensuring a loss of at least a million a month.

Lets see how low that will hit in this economic situation.

0
Replies (2)
Cell C
Cell C's reply26 Sept 2019, 14:46
Official
Good afternoon Gert

We are sorry to hear about the unsatisfactory service you are receiving.

Our team will investigate your query and provide you with feedback with the aim of resolving this matter. 
 
Regards
DA

GP
Gert P's update26 Sept 2019, 15:10
Reviewer Update
Don't even bother, there is no way on earth you can restore my faith in Cell C. Just take the opportunity to view this from a customer's point of view trying to get this solved for soooooo looonnnng now and taking almost two days to get hold of your customer care department. If you can imagine how far you have to push a customer to advocate so strongly against you, maybe and this is a huge maybe you will realize how terrible your service has become.
I do not wish to here from you and get just another blame shifting, I've had it with Cell C's attitude, but on the other hand If you have not pushed me this far in the past couple of years all my companies phones would most probably have still been with Cell C and every one would still have complained about your (***) service. Now most have been migrated to Telkom and the field staff to Vodacom with much better service and coverage and everyone is much better off without Cell C, its only these two devices that is still no Cell C, but for sure not for long as no extension will be done this time.
So yes this time you have really dropped the ball with the wrong customer, as I have reviewed Cell C and quite a few platforms already by now.