OV
Olga V
1 reviews | Active since Jul 2014
10 May 2021, 20:05
Terrible service!
I have a router package with Cell C which I pay for every month but since the middle of March I have not been able to use it. It keeps on telling me "Internet not available". I have phoned to report the problem to no avail, I have restarted the router a thousand times, I have inserted the router sim into a phone, still didn't work. For how many months must I pay R300 a month for something that I can't use and even Cell C isn't able to fix the problem???
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Replies (2)OV
Olga V's updateReviewer Update
11 May 2021, 00:37Thank you Cell C, my router is working now. You will have to look at the assistance your call centre/customer support gives when problems like these are reported. This issue could have been resolved the 1st time I reported the problem.
OV
Olga V's update11 May 2021, 00:37
Reviewer Update
Thank you Cell C, my router is working now. You will have to look at the assistance your call centre/customer support gives when problems like these are reported. This issue could have been resolved the 1st time I reported the problem.
Cell C's replyOfficial
11 May 2021, 14:49Hi Olga
We're pleased to hear that you're back up and running.
Please keep us posted on the status of your connection.
^MP
We're pleased to hear that you're back up and running.
Please keep us posted on the status of your connection.
^MP
Cell C's reply11 May 2021, 14:49
Official
Hi Olga
We're pleased to hear that you're back up and running.
Please keep us posted on the status of your connection.
^MP
We're pleased to hear that you're back up and running.
Please keep us posted on the status of your connection.
^MP