Terrible Service at Cell C

<p>I have a contract with Cell C and as part of it I got Samsung Galaxy S6 Edge phone. It is not cheap phone. Sometime in May I started to have serious troubles with my phone when people wouldn't be able to contact me and I wouldn't be able to get hold of people. Phone was giving me a lot of troubles. I went to Cell C at the end of June and asked to fix it. They checked my sim card first to make sure it is not it. It was fine. My phone went to Cell C head office for a month and came back with the software being reloaded. That apparently was the problem. After I took it back in about 3 days it started to give me the same troubles. I couldn't conduct business on my phone at all. I went to the Cell C headquarters. They said that they cannot give me a replacement phone as they do not have it in stock anymore. But they will replace the mother board and it will be like new. 2 weeks later I got to pick up my phone and they said that I had a bug on my phone software and that they got a program from Samsung that they run on my phone's software to elimanate the bug. Now it should be working and give no troubles. 3 days later today I stated to experience the same troubles again. It is definitely not a signal or sim card because my husband is also on the same contract and his phone is fine and he can hear people and call and receive calls with no problems. Why Cell C wouldn't just give me a new phone? I pay big money on the monthly basis for a phone that is not working properly and create a lot of troubles for me to conduct my business. It is now 5 months of nightmare out of the 24 month contract that I am in trouble with my phone. I enquired this contract August last year. Please Cell C give me the new phone so that I do not have troubles conducting my business on a phone.</p>