NS
Nichola S

1 reviews | Active since Mar 2015

31 May 2017, 15:35

TERRIBLE SERVICE AS USUAL

<p>Cell C why do I pay insurance do you like to rob people. I reported my phone ****** months ago and sent everything you required in to you by Kenilworth Cell C. No one has contacted me and every time I call you have your set message saying you have high call volumes are you competing with Telkom becoasue they also suck. We pay insurance so that we can protect ourselves so now I am paying for a contract and insurance and I have no phone what kisn of customer service is this, I dont have all day to phone you and not get through please guys get your act together..</p>

0
Replies (2)
Cell C
Cell C's reply31 May 2017, 15:44
Official

Hi Nichola

We'll get one of our consultants to liaise with CSurance and assist with this matter. You can also try them on this email address *** for assistance.

Regards

Cell C | PN

Cell C
Cell C's reply12 Jun 2017, 13:22
Official

Derrick has been in contact with you to assist with this matter. He advised that your claim has been approved and you will be receiving the handset within 7 working days.

Regards

Cell C | PN