TERRIBLE SERVICE AND ZERO BACKUP

Glocell customer (forcefully??) migrated to CellC

Device died. handed in at The Glen branch as per advice of the call centre. They also insisted I get a ref no. from the store!

Left the phone with James, didn't give me a reason why he couldn't book it in immediately but said he would mail me the reference number etc within 24 hours.

Never received it!

Tried calling the store a few times - no answer and nobody cared to return the call!

Went to the store around three weeks later heard that the phone still wasn't handed in because it is a glocell device and they have no idea what to do, there is no procedure to book it in as it doesn't appear on cellc inventory or something like that.

not proud of myself, but i lost my temper!

The next day Super James was on the scene and finally got the ball rolling. It still took longer than a week to get feedback though.

So as it stands now, the device cannot be repaired (still under warranty!!!!!!!!!!!!!!!)

AND THEY OFFER ME A WHOLE HUNDRED RAND COMPENSATION

OR

THEY JUST RETURN THE FAULTY DEVICE TO ME

THE ONLY UNFORTUNATE THING IS THAT ONE STAR IS THE MINIMUM RATING