Terrible Service and unfair practise

<p>On the 3rd of May 2017 I was informed that should I pay up one of my 4 existing contracts I will be able to do an early upgrade.</p> <p>Unfortunatly I cannot remember the name of the lady who assist me, but as usuall no one ever came back to me, I had to keep phoning trying to find out if they have recieved the payment ( Even after sending the proof of payment) I could not get any awser.</p> <p>This morning 20th July 2017 I decided to find out what is hapening, only to be informed that the contract was permenantly cancelled, I had to now go back into the store and get a new sim card, spend 45min on the phone at the Cresta shop with cell c trying to resolve the issue of re-instating my line.</p> <p>Eventually they said that they will contact me back as now they first need to go back and listen to the recording to ensure that I did not request to cancel my contract,</p> <p>With no appologie for the inconveniance the helpfull assistant at the Cresta shop phoned me back and informed me that cell C has agreed to re-instate my line, but I will not be able to upgrade as my credit score is too low...</p> <p>I am not looking at adding a line, only to upgrade a line that should never have been cancelled, what has my credit scoring got to do with this, previously I have upgrade with cell C and I have never had this issue. sure if it was a new line I can understand but I have a line and would like to continue my contract with them and get a new phone, why do they have to credit score, makes no sense.</p> <p>Anyways, a while after that the consultant from the Cresta shop contacted me again, now the head office cancellation department has decided to give me a unfair score of 200???</p> <p>all the while the guy at the head office avoids my calls, music blares in the background (on the one occasion I got to speak to him), I had to ask him to please put the background music softer...</p> <p>Two months ago I upgraded my Vodacom contract with ease, no issues no excuses.</p> <p>I have been a Cell C customer for more than 3 years and no missed payment, and this is the treatment I get, they messed up and now I have to just deal with it.</p> <p>No fair Cell C</p>